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Right of withdrawal & refund policy

Right of withdrawal & refund policy.

Instructions on cancellation Right of cancellation You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the first goods. In order to exercise your right of withdrawal, you must inform us, Glacier Games e.U. Owner Mag. Thomas Schönthaler Andreas-Hofer-Strasse 3 6020 Innsbruck Austria tel. 004369910988916 email: info@glaicergames.at by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form at the end of this cancellation policy, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. Consequences of the revocation If you revoke this contract, we have all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than the one offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You have to send the goods to Glacier Games e.U. Owner Mag. Thomas Schönthaler Andreas-Hofer-Strasse 3 6020 Innsbruck Austria tel. 004367763999062 email: info@glaicergames.at (IF YOU RESIDENCE IN AUSTRIA) or to Schönthaler Thomas Kd.Nr. 210 c/o mk-express Am Brunnstein 1 D-82481 Mittenwald (IF YOU RESIDENCE IN GERMANY) to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Sample withdrawal form The legislator provides the following sample withdrawal form in Annex 2 to Article 246a Section 1 Paragraph 2 Sentence 1 Number 1 and Section 2 Paragraph 2 Number 2 EGBGB: (If you want to withdraw from the contract, please fill out this form and send it back.)

To [Glacier Games e.U., owner Mag. Thomas Schönthaler, Andreas-Hofer-Strasse 3, 6020 Innsbruck, Austria, tel.: 004369910988916, email address: info@glaciergames.at]: I hereby revoke(n ) I/we (*) the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on ........... /received on .......... Name of consumer(s):.................. Address of consumer(s):... .................. Signature of consumer(s):........................ Date:................... (*) Delete where not applicable.